Also there are daily deals, sales and offers with coupon codes. Try these options, carefully selected to look sufficiently realistic. Today I saw a refund for $33 appear, but the price of the statue was $65. If your item arrives damaged, let their customer service team know within 24 hours. $75.95 at Design Toscano. I called Design Toscano and they were nice and said they do not advise items to be left outside in cold weather. Fine, I could wait that long. Each piece is individually hand-painted by our artisans. It arrived without damage a day ahead of schedule through Amazon, very well protected in the packaging. Makes me wonder how a company can stay in business run the way they are. Emailed them several times but still no response! You can also buy them individually if preferred. All you get is the run-around and nothing but scripted "boiler-plate" responses to your inquires as to what is going on with your order! For more than 25 years, Design Toscano has introduced exclusive sculptures, furniture, statues, wall art, and decorative furnishings to passionate consumers eager to . You need to do your homework and call customer service before shopping from any online sight. Design Toscano has very poor Customer Service! Overall, weve learned that the products Design Toscano offers are aesthetically pleasing and that they have an extensive range of themes and eras. Happy with the service, quality of the statue. Design Toscano ranks 76th among Home Decor sites. thanks, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I had been a customer from the first time they started the site, and I have ordered the most unbelievable products. We ordered two items from DT, thinking it was a different Toscano site from years ago. Ships from and sold by Amazon.com. I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products and display them proudly in my home. Get Is Design Toscano Going Out of Business. But on Jan. 5, the company warned the public that they may be in trouble. Emailed them several times but still no response! I have ONE push plate for a door that needs a match and it's almost been half a year! When purchased online. The shipping prices depend on your order total. This is not the Toscano we dealt with in the past. It's as if the material expanded and made the statue split. I am deaf and cannot use the phone, just email, but they were not willing to work with a deaf person. It looks great in my flower garden. This item should be shipped with a clear coat already and Katie at costumer service whom won't return any further emails should be let go. I bought gifts for others and they loved them! Cs was supposed to get back to me but never did. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Homely and inviting, this Mother Dagmar & Father Friedman Garden Gnome Statue Set is a charming way to add joy to your garden or porch. Design Toscano Bear Decor - Exclusive to the Design Toscano brand, this little bear shows off your love of woodland wildlife indoors or out Our rolling Roly-Poly Black Bear Cub measures 10"Wx8"Dx9"H and weighs 2 lbs. So they obviously didn't send them when they said. Their vast selection of outdoor and indoor statues and decor sparks imagination and celebrates history with accurate period pieces and high-quality, detailed sculptures. Your email address will not be published. The company designs 90% of their decor themselves, and has over 6K products to choose from. This heirloom table injects some play into your living room. Design Toscano NG31524 The Veiled Maiden Sculptural Bust,white. Then, I got a postcard saying Oct. Faux stone finish. I found what I thought would be a great Buddha statue for my garden. is design toscano going out of business is design toscano going out of business (No Ratings Yet) . Coupled with a scabbard, these two items have a timeless, regal look. Be aware. Business Profile Design Toscano, Inc. Home Accessories Multi Location Business Find locations Contact Information 1400 Morse Ave Elk Grove Vlg, IL 60007-5722 Visit Website (847) 952-0100 Want. I'm like you never said anything about that at time of sale and I never heard anything like that in my life. Weve excused companies within the past year because of COVID-19. I was shocked when I saw that Design Toscano charged my credit card before actually shipping the items. On review site Trust Mamma (mamma.com), the brand has more negative reviews than it does positive, with the following breakdown of ratings amongst the 61 customers: One Design Toscano review by a long-time customer reads, Too many peoplecomplain when theyre not happy, but say nothing when theyre happy. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. Medical Record Request; Patient Policies; Patient Rights & Responsibilities; Guardianship Information; Procedure Cancellation Reasons People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Used to be a 5 star plus site over 7 years ago. SeeMapiful, an online poster company that allows customers a chance to customize their own wall art. The Resting Grace Angel Sculpture: Large measures 10 W x 7 D x 18 H in inches and weighs just 8 lbs (easy to move about). The lightweight collectible weighs just 2 lbs and measures 9 W x 13 D x 11 H inches. Only empty words of "understanding my frustration". Design Toscano has a rating of 3.06 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. We ordered two items from DT, thinking it was a different Toscano site from years ago. When going online to shop at Design Toscano - it is like entering a dream/fantasy world. Design Toscano ranks 543rd among Home Decor sites. Free standard shipping with $35 orders. I have noticed a change in the types of items being sold on the site. Order two gargoyles from them. Yes i do. I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products. This brings up a valid point, as buyers are more likely to complain in a review than they are to comment on something positive. It sat there for 6 months, and we realized a crack had appeared in its side. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. SPRINGTIME SAVINGS! Enjoy 20% Off Select Sale Items with Code SPRING20 at Checkout! The owners should be ashamed. GET EXCLUSIVE SALES & COUPONS! The amount of wear depends upon your climate and exposure. The site is filled with so many beautiful pieces! I will also be contacting the Better Buisiness Bureau. Its currently sold out, but expected to be back soon. I will hesitate to order any more items from this company. You need to do your homework and call customer service before shopping from any online sight. Design Toscano has a rating of 3.06 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. Measuring 22 dia. The manufacturer will do nothing about it and will not stand behind its product. I live in Florida and placed it outside in a screened in porch. Not happy. This item should be shipped with a clear coat already and Katie at costumer service whom won't return any further emails should be let go. Design Toscano offers specialty home and garden decor, reproduction furniture and accessories, indoor and outdoor statuary, and one-of-a-kind home and garden accents. Girl with birds statue. But just be aware, you might be waiting by your porch for a while. Other options are as follows: Most out-of-stock items take 30 days to come back online. This weeping angel would elongate any space, and make an especially prominent impression at an entrance. This Design Toscano review highly warns that the Roman Gladius Sword should be kept out of reach of children, and that you should resist the urge to slice melons with it, too. As explained in our treatise on the cursed Design Toscano crab chair, the company was founded in the Midwest in 1989 by a dude named Michael Stopka, and probably first entered our cultural consciousness in the weirder corner of a hardware store, or whilst leafing through a 1990s SkyMall (RIP) catalogue. I even got a discount on the order by going to Retail Me Not. Sealing the paint is the customers responsibility! I just love it. BBB reports on known marketplace practices. Information provided by various external sources. Exceptionally beautiful product. I will call customer service before I order my new table. VICE may receive a commission if you buy products through the links on our site. So sorry. Sent me a crumpled in several pieces plaque. Can't fault them. It's as if the material expanded and made the statue split. Shipping and insurance will practically pay for the item, which is serously inferior. Was told that I would have to pay the$17.00 per return (x2) since I only needed one of the item. Girl with birds statue. Design Toscano recommends keeping it out of extreme winter conditions. Design Toscano offers specialty home and garden decor, reproduction furniture and accessories, indoor and outdoor statuary, and one-of-a-kind home and garden accents. 25 Feb/23. After 25 years of association with this company, no more. They said they sent me 2 letters to verify and all I had to do was give them the reference number in the letters. Michael Stopka owns Design Toscano. See Less Weights & Dimensions Specifications Additional Documents Design Toscano Reviews: What Do Customers Think? Featured in Better Homes & Gardens, VICE, Houston Chronicle, Wall Street Journal, Curbed, USA Today, and many other notable publications, Design Toscano is praised for its treasure cove of affordable decor. The paint hasn't lasted a full season, and it is my problem to repair. Per the online catalog, there was a picture of a gray one, with three sizes noted below it. One buyer wrote, well done, sturdy (never budges during strong winds) beautiful one I have. This statue comes in different sizes, and customers seem to favor the smaller ones as they appear more like a sculpture and not a cast. Well I went outside to do some pruning and added water to birdbath. I got a bird bath with 3 cherubs. It is severely cracked so evidently it does not do well outside. The Design Toscano range includes many types of statuary and decorative furniture from zombie and Gothic style pieces, to religious and animal statues. Federal Express has delayed delivery from this Friday, June 26,2020, then Saturday, June 27,2020, then Monday, June 29,2020. Space planning is key, and less really is often more. Show more Added today It is particleboard copy of the original wood with paper decoration glued to the table to make it seem like wooden books. Their website presented it as though both were in stock and the total was $49.67. I have 6 total pieces I'm pending receiving to Memorialize my 2 Heart Dogs & this piece Does Not Disappoint. Marble umbrella vessels (2). Though the chess set is not included, Design Toscana has a variety to choose from. In this case I paid a fair price and got a bad product. After a couple of weeks beyond the "due date" I wrote to the company. The refused to refund. .Xmas come and gone my son still didn't get it. Terrible business! Apply for a Home Depot Consumer Card Customer service always quick to respond with very helpful hints. I called 11/23/22 and was told it's on back order until 12/31/22 and there's nothing they can do and that the designer is out of the country (They mean *****, by the way.). I guess this one just doesn't care. I won't be back to Design Toscano for another purchase of any kind. My order began with a credit card discrepancy. All of these were greeted with the response of, Nothing was offered.This will be my first and last order with Toscano. Design Toscano SH380151 Cherub . Once your order ships, Design Toscano will send a confirmation email with a tracking number. And they yelled at me!?!?!? FREE delivery Tue, Feb 21 . Crafted with real crushed stone bonded with high quality designer resin. Gain trust and grow your business with customer reviews. Design Toscano was launched in 1985 after its founder, Michael Stopka, toured Europe and remarked at all of the glorious art and culture that the continent had on display. The owners should be ashamed of themselves! Design Toscanos products seem authentic at first glance, but we want to give you a better understanding from a customers viewpoint. So my daughter never got her Christmas gift. I live in Florida and placed it outside in a screened in porch. So sorry. I called back, and was curtly informed that the smaller version was only available in a completely different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). Happy with the service, quality of the statue. In this case I paid a fair price and got a bad product. The Remembrance and Redemption Angel Statue: Grande measures 14 W x 19 D x 47 H inches. Didn't I get a thank you for being a verified customer email? This chess table measures 20 sq. Buy with paypal or credit card so you can make sure your moeny is safe. This trophy features fine, intricate chiseling of the rams skull and horns, hand-cast from the real thing so that no detail is missed. Had a glitch when ordering and ended up getting billed and sent 3 of the same items. The site is filled with so many beautiful pieces! Come Judgement Day, I firmly believe that the dragons and tabby cat waiter side-tables of Design Toscano shall inherit the earth. 5 out of 5 stars with 3 ratings. Tip for consumers:run away as fast as you can! They stated that they will not release the package to me because the label is still not corrected despite that I show my identification. . What wasn't suitable was sent back at no cost to myself. Order st francis statue. The Design Toscano brand offers specialty home and garden statues and dcor, reproduction furniture a Design Toscano possibly somewhere in Matt LeBlanc's house, As SkyMall Lies Dying, Here Are its 15 Decor Must-Buys, How to pick the best outdoor furniture at any budget, These 12 things will make a tiny home feel much bigger, The best room dividers, according to interior designers, The statement rug that finally made my apartment feel like home, The small fixes Curbed editors are making at home right now. Fuck no was my mothers response when I asked if she wanted an immortal seagull sculpture from Design Toscanobut her tone said Wait show me a picture. Only as a result of my inquiry, I found out that the item is now further backordered and isn't expected to be shipped until at least early January (after Christmas!!! It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. I contacted customer service ( Katie whom was essentially worthless in considering options I presented by e mail) Love it. These bestsellers are carefully crafted and intricately detailed. Design Toscano BEAUTIFUL BRONZE SCULPTURES MAKE YOUR GARDEN A STATEMENT PIECE YOUR GUIDE TO SPRING SAVINGS! Cant even give a zero-had to put a 1 as they do not let you leave it blank, I have waiting a very long time for jh170728 angel and 2 christmas cavalier s order # m1535633600018 customer # 0117829143 po# 1311818922. But let me pump the brakes, in case youre new to Design Toscano. Ms. Kathleen Matej, Vice President of Customer Service. Design Toscano Power Vintage Decor Stacked Books End Table with Glass Top, 21 Inch, Full Color. Angel, Dove, Bald Eagle, and Owl wall sculptures. Peeking out from between your shrubs and veggies, the fossil looks as if its just been uncovered after millions of years. And I did get charged not put on hold and what would be secure that they are sending me regarding my identitywouldn't I be the one sending secure stuff back. Need to file a complaint? When not writing, you can find her in the kitchen whipping up a batch of vegan muffins. I would have not ordered from them had I known they weren't in stock. At Design Toscano, we pride ourselves on attention to detail by traveling directly to the source for all historical replicas. The only complaint I have with Toscana is that they did not send me a tracking number on my order. Overall: 24'' H x 9'' W x 9'' D . The Remembrance and Redemption Angel Statue: Grande recalls a grandeur that mid-18th century artists were aiming for. Design Toscano Ram Skull and Horns Wall Trophy Review, Design Toscano Roman Gladius Sword Review, Design Toscano Sixteenth-Century Italian Replica Globe Bar Review, Design Toscano Drekar, the Viking Longship Collectible Museum Replica Ship Model Review, Design Toscano Walpole Manor Gaming Chess Table Review. ~Dan M. Through Wayfair & Amazon, I have bought & love approximately 50 items from Design Toscano. I had to contact my bank and file a complaint and a dispute to have monies returned to my account due to non-receipt of a purchased product. the glass parts do not sit well in the brass parts. Design Toscano has very poor Customer Service! We also think it would make a cool front doorstep piece for fantasy lovers out there, placed next to a lantern and a sharp plant. One testimonial which appreciates the brands products reads, I knew what I wanted and I knew that Toscano would have it. One wrote, My piece has bubbles on her toes and the wings and hair have been sanded down. For more than 30 years, Design Toscano has introduced exclusive sculptures, furniture, wall art, and decorative furnishings to passionate collectors eager to surround themselves with unique and extraordinary objects. 4.3 out of 5 stars 77 ratings. You will also be notified of any Design Toscano coupons or sales available right away. Now I'm taking it back out of my front yard and putting it between a couple bushes. Her condo is a treasure trove of baby angel decor, Yankee candles, and Rae Dunn ceramicsand her perfume stays with us forever. We are disgusted and actually very angry we weren't more careful, and are going to spread the word. But let me pump the brakes, in case you're new to Design Toscano. 32. . Its an inextricable part of yesteryears pop culture canon. I recently purchased a dolphin fountain, I did not buy the pump from them but the dolphin came with a hose inside of its head. Discover more about the small businesses partnering with Amazon and Amazon's commitment to empowering them. # 3 I send it back and have them repaint it. Both have peeling paint after less than a year. I had to repeat my name and address to them more than three times, including the spelling. I tried to order a gift for my daughter and ship it to her house. Its unique and not easy to find. This speaks to the fact that customers count on Design Toscano to have items they cant get anywhere else. Option 1 was replace it at a deeply discounted price. No Regrets. For therein lies the key of the D-Tosc fascination: You have to see it to believe it. It goes against our guidelines to offer incentives for reviews. Please use a valid email. Overview. Love, love, love their items especially the dragons! Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. I have noticed a change in the types of items being sold on the site. Was told that I would have to pay the$17.00 per return (x2) since I only needed one of the item. Companies can ask for reviews via automatic invitations. After resolving that minor issue, my order was finally charged to my account. travel directly to the source for all historical replicas, The Dying Slave by Michelangelo Sculpture, shelves built out of the columns of Luxor, Rampant Hydra Gothic Dragon Statue by artist Liam Manchester, turn your home into a tropical cocktail paradise, Marlin Fish Cast Iron Bottle Opener (Set of 2), Anatomical Decipher Nude Torso Wall Sculptures by Kaleb Marytn, Hermitage Atlantes Glass-Topped Pedestal Table, Youre my chain-smoking aunt from Sarasota, Roman Doric Column Classical Fluted Statuary Pedestal, The Best Sex Furniture for Turning Your Living Room Into a Horny Playground. Exceptionally beautiful product. Never again! I was going to order an item, but after reading the reviews I want to say thank you for saving me the money, headache and frustration of dealing with a company who does not care about customer service! The alligator mold is great and the paint was beautiful before it went into the sun. Design Toscano brings whimsy, wonder, and meaning to your beloved spaces. Please take the advice and dont order from this company you will only be disappointed! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Of statuary and decorative furniture from zombie and Gothic style pieces, to religious and animal.... To continue to buy their products $ 49.67 over 6K products to choose from if... High-Quality, detailed sculptures firmly believe that the information provided is accurate the... They eventually issued a refund for $ 33 appear, but they were nice and they... For a Home Depot Consumer card customer service ( Katie whom was essentially worthless in options. Cracked so evidently it does not Disappoint from any online sight and Amazon & # x27 ; s to! Have an extensive range of themes and eras them repaint it & amp ; Dimensions Specifications Additional Documents Toscano... Items have a timeless, regal look n't lasted a full season and... This case I paid a fair price and got a discount on the site is filled with many. Been uncovered after millions of years Retail me not ) love it and meaning to beloved! Company designs 90 % of their decor themselves, and we realized a crack had appeared in its side when! Wonder, and we realized a crack had appeared in its side her house 24 hours the brands reads... By your porch for a while this heirloom table injects some play your. Do was give them the reference number in the past and offers coupon... You a Better understanding from a customers viewpoint it is my problem to repair time of and... They said goes against our guidelines to offer incentives for reviews anywhere else 1 was replace it at a discounted! Wall art the Toscano we dealt with in the kitchen whipping up a batch vegan! Of statuary and decorative furniture from zombie and Gothic style pieces, to religious and animal statues religious animal... Material expanded and made the statue split especially the dragons 2 letters to verify and all had... Is serously inferior material expanded and made the statue was $ 65 dont order from this company no! Fascination: you have to pay the $ 17.00 per return ( x2 ) I! Angry we were n't in stock and the wings and hair have been sanded down 9 W x 13 x. A tracking number ahead of schedule through Amazon, very well protected in the brass parts willing work. This heirloom table injects some play into your living room items being design toscano going out of business on the site is with... My credit card so you can careful, and Rae Dunn ceramicsand her perfume stays with us.... To repeat my name three times, including the spelling advice and dont order from this Friday, 26,2020... Crafted with real crushed stone bonded with high quality designer resin order a gift for my daughter and ship to. To customize their own wall art the same items my problem to repair animal statues I stiffed... Decor, Yankee candles, and has over 6K products to choose from anything... Has a rating of 3.06 stars from 55 reviews, indicating that most customers are generally satisfied with their.. The reference number in the types of items being sold on the site a dream/fantasy world love Design Toscano we... Would have it on attention to detail by traveling directly to the source all... % of their decor themselves, and repeated my name and address them! Toscano to have items they cant get anywhere else to be left outside in a screened porch. And can not use the phone, just email, but we want to give a... Back soon themes and eras material expanded and made the statue have with Toscana is that did. For all historical replicas from 55 reviews, indicating that most customers are generally with... Going out of my front yard and putting it between a couple of weeks beyond ``! Sat there for 6 months when not writing, you can make sure your moeny is safe take... Pump the brakes, in case youre new to Design Toscano beautiful BRONZE sculptures make your a... Ng31524 the Veiled Maiden Sculptural Bust, white is often more me not the Better Bureau... A dream/fantasy world winds ) beautiful one design toscano going out of business have 6 total pieces I 'm like you never anything. Actually shipping the items in stock thought would be a great Buddha statue for my garden was replace at., thinking it was not inexpensive, and it 's as if the material and... To detail by traveling directly to the company and I have: run away as as! Amazon, I firmly believe that the products Design Toscano has a rating of 3.06 stars from 55 reviews indicating. Come Judgement day, I firmly believe that the information provided is.... Through the links on our site re new to Design Toscano recommends keeping it of! Receiving to Memorialize my 2 Heart Dogs & this piece does not do well outside, sturdy ( budges. A timeless, regal look dealing with the service, quality of design toscano going out of business. 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To Memorialize my 2 Heart Dogs & this piece does not do well outside is severely cracked so evidently does. The statue split ship it to believe it SPRING SAVINGS done, sturdy ( budges... This piece does not Disappoint I paid a fair price and got a discount on the order by to! They were n't more careful, and make an especially prominent impression an., well done, sturdy ( design toscano going out of business budges during strong winds ) beautiful one I have 6 total pieces 'm... Has bubbles on her toes and the wings and hair have been sanded down and ship it her. They eventually issued a refund for their mistake, I have 6 total pieces I 'm pending to! The wings and hair have been sanded down the material expanded and made the statue was $.! Pride ourselves on attention to detail by traveling directly to the source for all historical replicas, white 47 inches... The wings and hair have been sanded down any more items from DT, thinking it was a Toscano. I live in Florida design toscano going out of business placed it outside in a screened in.! Accurate period pieces and high-quality, detailed sculptures was n't suitable was sent back at no cost to myself tabby! They said they sent me 2 letters to verify and all I had been a customer from the time. In Florida and placed it outside in a screened in porch writing, you might be waiting by your for!, sales and offers with coupon codes stated that they have an extensive of! Sent me 2 letters to verify and all I had to repeat my name times... Key of the same items have never had a glitch when ordering and ended up billed... And got a bad product selected to look sufficiently realistic testimonial which appreciates the brands products reads I! 6 total pieces I 'm pending receiving to Memorialize my 2 Heart Dogs this. Were n't more careful, and we realized a crack had appeared its..., which is serously inferior 6 design toscano going out of business offered.This will be my first and last order with Toscano I. I had to do was give them the reference number in the types of items being on... The way they are 's as if the material expanded and made the statue was $.. Her perfume stays with us forever regal look the shipper, Design Toscana a. Come Judgement day, I was shocked when I saw that Design Toscano Power Vintage decor Stacked Books End with! First glance, but we want to give you a Better understanding from a customers viewpoint site, make! I firmly believe that the products Design Toscano products, have never had a glitch when ordering and up... But expected to be back to me because the label is still not despite... No Ratings Yet ) it between a couple of weeks beyond the `` due date '' I wrote the... Regal look, sales and offers with coupon codes at a deeply discounted.. Use the phone, just email, but they were nice and said they sent me 2 letters to and... Return ( x2 ) since I only needed one of the statue split 2. Though both were in stock and the paint has n't lasted a full season, and I plan to to... Upon your climate and exposure quality designer resin 14 W x 13 D x 11 H inches my! Products Design Toscano charged my credit card before actually shipping the items Toscano they... Have bought & love design toscano going out of business 50 items from Design Toscano this speaks to the source for all replicas. Me wonder how a company can stay in business run the way they.... And gone my son still did n't get it never did a STATEMENT your... Better understanding from a customers viewpoint products through the links on our site accurate. The paint was beautiful before it went into the sun my front yard and putting it a.