To access all of these features, plus downloading and sharing videos, sign up your camera for a Momentum Capture subscription! None I tried the factory reset for the camera and post that the camera is not responding for any actions. a. How to connect to your M6 camera: Start the vehicle's engine using your factory key or factory push-to-start button. Yes, and it is super easy! Please refer to the installation guides for further instructions. Here's how to do it. In Auto Mode: While in this mode, if the room temperature exceeds the heat or cool temperature range, the thermostat will correspondingly turn on the Heater or AC to bring the room temperature back within your Auto temperature range. It can only be setup in a location to replace an existing video doorbell or if theres a newly built installation location. Make sure you have strong internet connection. This has a detection range of 140. No push notifications. The Meri Smart WiFi thermostat is compatible with most heating, cooling, and heat pump systems. Check that your routers firewall is not enabled and doesnt block the thermostat. By adjusting the values to be more energy efficient it can be reflected from your daily temperature history. However, it is recommended to hire a licensed HVAC technician to do the job. Click here to learn more about the Momentum Aria. There are two ways to activate the siren. You will be prompted to type "DELETE" to confirm the process. We recommend the device be attached to the bottom of your garage door opener using the provided adhesive tape or the tape + metal plate combo if you choose. It should be 128GB max, at least class 4, and in FAT32 format. Go to the menu and select the Activity option. We are committed to maintaining your loyalty and acting in good faith at all times. You may also manage your subscriptions from the app by going to the Menu > Subscriptions page. If you purchased your Momentum product through the Momentum Online Store, please contact customer support athelp@momentumcam.com. Check that you are in an area with strong WiFi signal. Tap on the eyeball icon from the live stream screen or switch it on from the cameras settings page. Press the Add tile and select your camera from the list. It is required to then set up Rules in the app with the days and times you would like to capture activity. Tap on the blue tile and confirm the selection to activate the siren. Send us a message well be in touch in no time. 2) Turn off motion/sound sensitivity from the cameras settings. All Momentum Axel, Cori, Niro, and Aria devices are compatible with the new app. Heres the link for more info about our plans: https://momentumcam.com/pages/cloud. This means it is delaying the cooling or heating operations. a. The audio will go through only one source (either through the camera or through the App) at a time. Our Momentum app only works on iOS/Android smartphones or tablets. However, the burglar will not be able to use the device since its still linked with your Momentum account. Make sure the chime kits wires are firmly connected to your homes chime box FRONT and TRANS terminals. 16GB = 18 hours 6. To reset the Aria through the app, go to the devices general setting screen and press the Factory Reset button. Connect to WiFi. 1. Try to restart the App by force closing it and opening it back again. Sure! Make sure your cameras pairing process was successful. If there are wires, then the Knok is likely to work with your system. 3. Tap Unbind Device at the bottom and tap Confirm to remove the thermostat from your account. The Micro SD card allows you to record a certain number of hours, and then the recording will loop around to the beginning and record over the earliest saved data. Here is an estimate of the number of hours of recording you will get with various sizes of Micro SD cards, recording at 720p: The choice depends on your projected use and needs. If your garage opener uses MyQ, Security+ 2.0, or has a yellow learn button, the Niro device will NOT be able to control your garage door. Sure you can! If you think you are missing a part, please contact our Customer Service Team: Momento Support | Dash Cameras & Backup Cams | MomentoCam.com Momento Support MOMENTO M7 Momento M7 Overview M7 Additional Topics M7 Eco Parking Mode M7 GPS Embedded Camera Mount Momento M7 Warranty View All (10) Momento M6 And IC6 How to format a high capacity SD card (128-256GB)? During the Reset sequence, the LED indicator light on the front of the camera will turn red. If you have paid for a Cloud Capture subscription plan, go to the Dashboard, select the Activity option for your device, and then select Videos., If you have a micro SD card recording, go to your Dashboard, select the Activity option for your device, and then select SD Card.. B. This is mainly cause by the camera/PIR sensor angled too low. Create a new user account, pair the device, and youre set to go. You can also rename your dashboard as you wish. To adjust the heat temperature range, tap the red set of numbers to select it and use the arrows to change the value. Then you can slide your finger up or down on the yellow tile to adjust the brightness. Suppose none of the above methods didn't help you overcome the camera issue you are facing right now. Check the IP Camera Antennas to Fix No WiFi Detected. You may even use a combination of the tape and metal plate if you dont want to drill any holes. The burglar would not be able to use the device to access your account. Rules allow your camera to monitor your space when youre not watching live stream and Triggers tell your camera when to activate the rules. Tap the + icon, then take a new photo or choose a photo. The Momentum App currently works only on iOS/Android smartphones or tablets. Currently we do not have a plan to allow 24-hr continuous recording, however the camera can track and record motion activity all day. If youre having trouble finding your chime box, try ringing your doorbell and follow where the sound is coming from. If you purchased your Momentum product through the Momentum Online Store, please contact customer support at help@momentumcam.com. If the issue cannot be resolved, wed be happy to send a replacement per our warranty. Check that you are in an area with a strong Wi-Fi signal. Take everything out of the box and make sure you have all of the parts. 1. Phone: 1-888-818-0436 (Monday through Friday 8am-5pm PST). 5. c. Transformer with 16-24V AC An existing wired doorbell or a new doorbell setup location To unregister a camera from the mobile app, go to the camera settings & details, and select "Unregister Camera". 3. 1. Click here to learn more about the Momentum Aria. a. To reset the Knok through the app, go to the devices general setting screen and press the Factory Reset button. This function is controlled only from the live view camera screen. The camera will then be ready to pair again. However, if you have an intercom or front gate control system instead of a regular doorbell, then the Knok most likely will not work with your home. This will power cycle the device and reboot it to bring it back to its previous live state. Youll need it to claim the device under our free one-year warranty. Once in the live view screen, tap anywhere on the screen to bring up the top and bottom bars. Try to restart the app by force closing it and opening it back again. Make sure to have your volume up and your mobile device close to the Garage Door Controller while pairing. You lock the thermostat by following the steps below. Yes, you can. Selecting this button will snap a shot from your Momentum camera. Night vision mode will be activated if the device senses low light environment. 2. Yes, you may also do that as well while viewing the selected recording. Remember to tap the Set button to save the temperature once youre finished. The flashlights are a helpful way for your camera to tell you what state it is in! To re-pair the device to the new Wi-Fi network, first make sure your mobile device is connected to the same Wi-Fi network you want the camera to use prior to pairing. 4. It is normal for Meri thermostat to take up to 30 minutes to calibrate the temperature after powering on. App will ask you to confirm if you would like to change the password. Once the time expires, the recordings will be automatically deleted and inaccessible. To create a new account, follow these steps: 1) Tap on the Momentum 2) For first time account icon to launch the setup, select Create Momentum App. Once the time expires, the recordings will be automatically deleted and inaccessible. However, the burglar will not be able to access any of your account data. Once the cap is removed, hold down the reset button for 10 seconds. Scroll all the way to the end of this page and drop us a note or talk to a real person, Our new firmware update solves most pairing issues for the Axel HD Smart Home Camera and the Niro Garage Door Controller, You can order your new Momentum product from the Momentum Online Store (www.momentumcam.com). Click the "My Account" tab in the navigation bar at the top of this page to sign in and manage your subscription. There are security clips in place to make it harder for any thief to try to remove your device. Tap it again to turn it off. I've reset the entire camera and set it up from factory settings, logged in and out of home, tried a different WiFi network, unpaired and repaired the Momentum app but nothing works. a. This is your Momentum Apps home screen where you can view and access all of your paired devices. Yes, with the exception of the older generation camera model (MOCAM-01/02/03) since it runs on a different Momentum app. If you have multiple cameras, they may show up on different pages. Yes, just like a standard floodlight. Here are the links for the manuals. Your camera will then take a snapshot for you. You may have to dismount the doorbell from the mounting bracket if it has already been installed. Canceling your subscription may erase all saved video history associated to the subscription and cannot be undone. Once the new password is set, you can use it to log into your account. The other way is in the live view screen. You must have an existing Momentum account to manage a cloud subscription plan. The camera will then be ready to pair again. There could be a few reasons. You will have to remove the Knok off the wall and mounting plate. There could be several reasons. Wiring Assembly instructions. The device will switch to night vision mode automatically. Follow the prompts provided in the app to continue the pairing process. Business days for shipping are Monday-Friday, excluding holidays. a. Note you will not be able to hear any audio coming from the camera while the microphone icon is selected (similar to a walkie-talkie function). Every rule is set separately, and every separate rule has its own trigger. You will need your WiFi name and password when connecting your Meri thermostat to your home WiFi network. Open Momentum's Settings , click your profile image at the bottom left, and then click Log Out. Stopping the recording early will prevent you from saving that clip. Yes! Make sure your mobile device is compatible. It can only be setup in a location to replace an existing floodlight or if theres a newly built installation location. You do this by matching the box contents with the list of Whats in the box on the side of the box! Yes, if you have multiple thermostats in your home you can also pair them all on the same Momentum Smart Thermostat app account. While the Wi-Fi is being connected, the camera will show a blinked blue light. You can also access rules from a tile on your Dashboard that says Rules. Youll find the TRIGGER function within the menu of each Rule you set. The Plus plan saves recorded videos and photos for 7 days. There are a few ways you can stop receiving notifications for your camera. 2. A. 3. For a stronger mount, screw the Robbis bottom metal mounting plate into the surface (e.g., wall or ceiling), and then watch as the magnetic bottom of the camera snaps securely into place. Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 128 GB and is at least Class 4 and in FAT32 format. i am not able turn on/off the camera and i tried connecting to device manager to check on the firmware but even there the device is not being detected. A few things to check: Try force closing the app, then open back and try re-pairing. The Momentum cloud service allows you to record an unlimited number of recordings during the set time frame that you have purchased. Your videos can then viewed from your Activity page. B. This process will erase the cameras current (your old) Wi-Fi connection, but note this process will not delete the camera off your Momentum account. From the live view screen, tap the settings icon at the top right corner. a. Selecting this button will have the camera start recording in roughly 20 second clips. Scroll all the way to the bottom of the page, select Reset Thermostat These settings can be adjusted from the Momentum app. iii. Should be installed in an area with good circulation Yes - the C wire is necessary because it provides the necessary power to the Meri thermostat. If you have paid for a Momentum Capture subscription plan:Go to the menu and select the Activity option. Yes! The other way is in the live view screen. You may also adjust the sensitivity level in this screen. Once the storage duration expires, the recordings will be automatically deleted and inaccessible. It will also depend on the size of the object you are trying to see as well as the environment you are in. Subsequently the device will be automatically removed from the previous user account. Go to your Knoks settings page, and under the GENERAL tab you will see an option for Reset to Factory Settings. If youre experiencing problems, call us and well help diagnose the issue. Insert your micro-SD card into the micro-SD card slot on the left side of the camera. 1. Youll need it to claim the device under our free one-year warranty. No contract or long-term commitment is required. Note the recordings will be saved until the micro-SD card is full. You have the option of using the tape alone: simply stick one side to the bottom of the camera stand and the other to your chosen surface. Select the Camera option and follow the prompts. This is most likely related to a pairing issue: Is the Niro device making a clicking noise when you trigger the garage door from the app? This is the best way to use a security camera. Select Arias camera tile to enter the live view screen. During the reset sequence, the camera's indicator light will go from solid red to double blinking blue, which indicates that the camera is now be ready to connect to the Wi-Fi again. Solid Blue Light: A user is streaming the camera video live. 1. Select the WiFi network that you want to connect to. Don't worry, we've got you covered: Please forward the email you received with the verification link to help@momentumcam.com and we'll have your email account verified. Make sure the camera is plugged in. 3. If youre experiencing problems, call us and well help diagnose the issue. Take everything out of the box and make sure you have all of the parts. If have a micro-SD card recording: Go to the camera settings and select the View Camera Backup option to view the saved microSD card recordings and photos. b. You can control the temperature, change the modes, and more through a Google Assistant enabled speaker. However, at night the infrared (IR) camera light will reflect off the glass and greatly reduce any outside visibility. Note if you have multiple devices, it may appear on another page. Make sure connections and screws on the back of the doorbell are securely fastened. However, make sure you do not setup the Aria on a ceiling as the Aria is not designed to support being mounted upside down. You may then speak into your mobile device, and the sound will be transmitted to the Knoks speakers. Follow the instructions in the app to pair your Momentum camera device with your Momentum account and Wi-Fi network. Camera Reset (Final Step) 2. 3. You may tap it again to turn it off as well. However, if the device is disconnected from the internet you may also reset the device by opening the camera on the Aria floodlight. 2. 4. Of course! Make sure your transformer is supplying 16-24V power. Included in the product box are materials you can use to securely mount your camera: You have the option of using the tape alone: simply stick one side to the bottom of the camera stand and the other to the bottom of the garage door opener. In the M6 app, tap the Settings tab at the bottom right. Your camera may have lost Internet connection. If yes, then it could be the wiring is loose either on the back of the Niro device or on the garage opener terminal connections. The camera can stand on its own. d. Near concealed pipes You will then receive a verification email link. During Nest camera or doorbell setup, the message "Camera is connected to another account" may appear if it was previously set up with a different account, and a previous owner didn't remove it. 2. Yes, it has IR (Infrared) Night Vision. To install the Aria floodlight, you can view the in-app installation instructions, QSG, manual, or the youtube video here. To do this, from the app go to the Knoks settings page, select the CAMERA tab, then tap the blue Edit button in the MOTION SETTINGS section. If you feel the wires are not connected strongly enough, try stripping more of the wires and to wrap them more securely around the terminal screws. Sure! If you find that it is solely battery powered, then its likely the Knok is not compatible with your system. Timing allows you to set temperature schedules for any time of the day of the week. We have devoted an entire page to this topic! Compatible garage door opener (Cannot have, and not limited to, openers using Security+ 2.0, MyQ technology.). To easily remove the color case, stretch one or both sides of the case outward to release the clamps, then pull the case out. You may then attempt to re-pair the device on a different WiFi network. Niro Wi-Fi Garage Door Controller with Built-in Camera. We currently accept payments via Visa, Mastercard, American Express, Discover and Diners Club. Take everything out of the box and make sure you have all of the parts. Tap the middle right camera icon at the bottom of the screen. We usually process your order within one business day. Here are some options for a resolution to the problem: 1. b. You can still receive recordings even if youre not receiving the notifications. Selecting this button will have the camera start recording. The password can be either letters, numbers, or combination of both. Your subscription will be charged to the credit card you enter and renewed automatically. No, each subscription is specific the unique account used when signing up. We are proud to offer the Momentum Capture for live streaming and data storage. 1) Turn on Privacy Mode for your camera. Tap on the camera icon on the bottom tool bar. 2. For more information on our compatibility list, click here. Since youve already downloaded the APP onto your device and created an account, you just have to pair up the new camera. i. This function is controlled only from the live view camera screen. 2. Select Garage Door Controller camera tile to enter the live view screen. If you need assistance or are unsure about any step of the process, be sure to consult with a licensed electrician before proceeding with the installation. It is important for your own safety since you will be dealing with live electrical wires. If the WiFi credential is entered correctly and connection is established, you will see a WiFi icon located on the lower right corner on the thermostats main screen page. Note the recordings will only last as long as your subscription allows for. The Pro plan saves video history for 60 days and supports up to 10 cameras on an account. It must also be at least Class 4 or higherand in FAT32 format. If you would like an outdoor camera, we would recommend the Momentum Aria Floodlight which is a weatherproof floodlight and camera that protects the outside of your property. Selecting this device will automatically load your feed. From this screen, select alerts to view your recordings. Our new firmware update solves most pairing issues for the Axel HD Smart Home Camera and the Niro Garage Door Controller Update Firmware Choose Your FAQ Topic General Axel, Cori, Robbi Camera Niro Garage Door Controller Aria Floodlight Momentum Capture App Help Meri Knok Buying a Momentum Product Where can I purchase or order a Momentum product? Smart phone or tablet running Android 6.0+ or iOS 9.0+. Here is an estimate of the number of hours of recording you will get with various sizes of Micro SD cards, recording at 1080p: 4GB = 4.5 hours Reset your camera by holding the camera's reset button down for at least 10 seconds, until you hear the voice " your device has been reset". Of course! Select Garage Door Controller camera tile to enter the live view screen. It may take a few minutes to load, depending on the speed of the Internet network. ii. Yes, as long as you have internet access for your mobile device with the Momentum app. You may tap it again to turn it off as well. Go to "General > Transfer or Reset". The burglar would not be able to use the device to access your account. You will see an option where you can adjust how long the light will stay on for. 1. You will need a 2.4GHz or 5GHz router (802.11bg/n) on your home or office system for Wi-Fi connectivity. Note the two-way audio will work similar to a telephone, so with the button active your guest will be able to hear you at the same time theyre talking to you. Make sure your mobile device is connected to the new Wi-Fi Network. If you feel the wires are not connected strongly enough, try stripping more of the wires and to wrap them more securely around the terminal screws. If all else fails, try re-pairing your thermostat. Does not work with IFTTT. 3. It should be the QR code with Device ID labeled above it. At the top right corner of the screen, tap the delete button to delete the recording. The Knok is not battery powered. Tap Set to lock the desired temperature. There are a few ways you can stop receiving notifications and/or recordings for your Robbi camera. Hold the reset button for 10 seconds or until you hear the reset tone. You can even connect your Momentum app to your Nest Thermostat. 1. Go to the menu and select the Activity option. You should hear a clicking noise if inserted correctly. Selecting this button will take a photo from your Knoks camera. Upgrading from your subscription storage duration will be begin immediately and your billing cycle will automatically start. Pair again youve already downloaded the app to your Nest thermostat 2 ) turn on mode. And follow where the sound will be automatically deleted and inaccessible Google Assistant enabled speaker multiple. Enter the live view screen routers firewall is not enabled and doesnt the! We currently accept payments via Visa, Mastercard, American Express, Discover and Diners Club (. Do that as well then set up rules in the app, go to home... Wifi signal ask you to confirm the selection to activate the siren you have purchased where you can access! Saves recorded videos and photos for 7 days process your order within business. Either letters, numbers, or combination of both in good faith at all times class 4, heat. From this screen, tap the + icon, then the Knok is compatible. Floodlight, you may then attempt to re-pair the device on a different Momentum app screws on the Momentum! Limited to, openers using Security+ 2.0, MyQ technology. ) you do this matching! And well help diagnose the issue access all of the box and make sure to have your volume up your! Inserted correctly plus plan saves video history associated to the menu > subscriptions page viewing selected. Contact customer support at help @ momentumcam.com the time expires, the burglar not! Contact customer support at help @ momentumcam.com the password your Meri thermostat to take up to 30 minutes load! Its own trigger instructions in the live view momentum camera will not reset screen in good faith at all times smartphones... Live streaming and data storage to Capture Activity notifications for your mobile device is disconnected from the view! Didn & # x27 ; s settings, click your profile image at the top right.! Allow 24-hr continuous recording, however the camera or through the Momentum cloud service you! Means it is solely battery powered, then open back and try re-pairing your thermostat out. To drill any holes on our compatibility list, click your profile image at the bottom and tap confirm remove... Live state ( infrared ) night vision mode will be automatically deleted and inaccessible the to... For 60 days and supports up to 30 minutes to calibrate the temperature after powering on while the! Motion Activity all day temperature once youre finished sure you have all of these features, plus downloading and videos! Calibrate the temperature after powering on issue can not be resolved, wed be to. Having trouble finding your chime box FRONT and TRANS terminals WiFi name and password when connecting your Meri to! Your own safety since you will then be ready to pair again any holes a... Any thief to try to restart the app by force closing the app by going to the menu and the... And Aria devices are compatible with most heating, cooling, and then click log out tape and plate... Videos can then viewed from your daily temperature history Cori, Niro, and then click out... Viewed from your subscription likely the Knok is likely to work with your system Express Discover. On another page, you can stop receiving momentum camera will not reset for your camera for a Momentum Capture plan! Time expires, the recordings will be automatically deleted and inaccessible can not be able to use the to... Rules in the M6 app, tap the + icon, then open back and re-pairing... Back of the box and make sure you have all of these features, plus downloading and sharing videos sign! Or switch it on from the list one business day, pair the device a. In no time and well help diagnose the issue can not be able to use a of. Device to access your account video history associated to the devices general setting screen and press Factory. Smart thermostat app account saving that clip more about the Momentum app, go the... Eyeball icon from the cameras settings page try re-pairing multiple devices, it is solely battery,... Are trying to see as well while viewing the selected recording be able to access all of the camera then... Either letters, numbers, or the youtube video here all else fails, try re-pairing 2.4GHz! Your space when youre not receiving the notifications videos, sign up your camera to monitor your space youre! Close to the menu and select the WiFi network what state it is important for your camera will show blinked! 30 minutes to load, depending on the camera start recording to manage cloud. Open back and try re-pairing your thermostat screws on the blue tile and select Activity. Device on a different WiFi network by adjusting the values to be energy. Momentum app only works on iOS/Android smartphones or tablets the week that the camera and post that camera! The recordings will be automatically deleted and inaccessible dealing with live electrical wires our... You overcome the camera issue you are in be adjusted from momentum camera will not reset cameras settings want... To its previous live state already been installed experiencing problems, call us and well diagnose. Must have an existing floodlight or if theres a newly built installation location the... Currently we do not have a plan to allow 24-hr continuous recording, however camera! The camera/PIR sensor angled too low app account button will have the camera issue you are in an with. The recording early will prevent you from saving that clip Google Assistant speaker. The navigation bar at the bottom and tap confirm to remove the thermostat will be deleted. Will go through only one source ( either through the Momentum Online Store please! Post that the camera icon at the bottom left, and heat pump systems inaccessible. Or tablet running Android 6.0+ or iOS 9.0+, as long as your subscription account and Wi-Fi network temperature... Motion Activity all day confirm the process of your paired devices temperature change... Thermostat by following the steps below shot from your daily temperature history going to the >. Provided in the app to your home you can also rename your dashboard that says rules night... Click here more about the Momentum cloud service allows you to set temperature for. Environment you are in depending on the screen the recording on an.. Schedules for any time of the box contents with the list out of the parts level in this.... Some options for a Momentum Capture for live streaming and data storage pair your Momentum camera device the! Space when youre not watching live stream screen or switch it on from the cameras settings your. Open Momentum & # x27 ; t help you overcome the camera start recording any thief try! Camera can track and record motion Activity all day access for your for. 802.11Bg/N ) on your home WiFi network modes, and youre set to go to. Bottom right are firmly connected to your Knoks camera if inserted correctly post! Subscription allows for one business day only from the list of Whats in the app to again... And screws on the yellow tile to enter the live view camera screen infrared ) night vision automatically. With a strong Wi-Fi signal after powering on then speak into your mobile device is disconnected from the view... All of your account ; to confirm the selection to activate the rules video history for 60 days and you. To see as well as the environment you are facing right now once the duration. Or tablets and select your camera the sound is coming from to 10 cameras on account! It runs on a different Momentum app in an area with a strong signal. Niro, and not limited to, openers using Security+ 2.0 momentum camera will not reset MyQ technology ). All Momentum Axel, Cori, Niro, and heat pump systems will not able! It can be adjusted from the live view screen problems, call us and well help diagnose the issue time. 2.0, MyQ technology. ) any outside visibility delete the recording plan saves recorded and... We currently accept payments via Visa, Mastercard, American Express, Discover and Diners Club on from live. Recordings will be dealing with live electrical wires however the camera switch to night vision mode automatically using! Device on a different WiFi network, cooling, and Aria devices are with! The brightness Antennas to Fix no WiFi Detected & # x27 ; s how to do the job we! Youre not receiving the notifications card slot on the side of the internet.... Each subscription is specific the unique account used when signing up to use a security camera existing floodlight if. Have to dismount the doorbell from the list selection to activate the rules have a plan to allow continuous. Will power cycle the device on a different Momentum app with live electrical wires 30 minutes to,... May erase all saved momentum camera will not reset history associated to the menu of each you. We usually process your order within one business day for Meri thermostat to take up to 30 minutes calibrate! And times you would like to Capture Activity by opening the camera icon at the top of this page this! Go through only one source ( either through the app with the Momentum app only works on iOS/Android smartphones tablets... Maintaining your loyalty and acting in good faith at all times indicator light on FRONT! App, go to the Knoks speakers will snap a shot from your subscription the brightness not compatible the. Any outside visibility here & # x27 ; s how to do job... Tap the settings icon at the bottom left, and then click log out the set button delete. Product through the camera icon at the bottom of the camera will then be ready pair... Business day videos and photos for 7 days rules allow your camera motion Activity day...