Choose your thermostat and select Already installed to skip ahead to the entry key step. If you're still experiencing issues; can you try clearing the Nest app from your "Recent Apps" -> restart your phone -> re-launch the Nest app -> sign in. Turn on Airplane Mode on your phone, then, turn on Wi-Fi on your device while Airplane Mode is on. A flaky update or a reboot may force you to log back in. It says There was a problem connecting to the Nest service. I wont trust them again. During setup, your new camera or doorbell will try to connect to one of the following existing Nest products in your home: Note:Google Nest thermostats, Google Nest Detects,Google Nest Tags, and other Nest camera models dont participate in setup as described above. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Check that your Wi-Fi network is connected to the internet and the connection is working as expected: You can use a computer to visit a web page like. If that doesn't work call the support number found at the end of the help link if you keep hitting continue. ", I have removed the device from the home, removed the home from the app, factory reset the camera countless times, and I have done just about everything except 'BE THE GOOGLE'. A Nest microservice is a component that binds some behavior to incoming network messages bearing specific topics (and, optionally, payloads ). Did you reset back to the factory settings. You can use a computer to visit a web page like google.com and make sure it loads properly. Trouble signing in with Google Can't sign in to account There's a. Nearly a year later, virtually nothing has changed on that front either. Make sure your phones Wi-Fi is turned on, and that its connected to the same Wi-Fi network you want to use for your camera. If you're able toconnect your Google Nest thermostat to Wi-Fi but you cant add it to your account in the Nestor GoogleHome app, or anerror message appears on your thermostat,follow these steps tofix the problem. Finally something that works. This worked for me when there was no other information available through the support link. I should say I have now moved and so no more Heat Pump.. that was another issue. Sorry is this a new issue (as in it used to connect but suddenly stopped working) or is this a new install or setup that you are trying to complete? Press and hold your Detects button for about 10 seconds. So two options to control NEST now but both are through a third party. The latter is something that Google promised nearly a year ago, and weve heard nothing at all in the time since. Temporarily bring your camera or doorbell and your other Nest product within about 30 feet (10 m) of each other. Make sure that you have the latest version of the Nest app (for Nest Learning Thermostat or Nest Thermostat E) or the Home app (Nest Thermostat) on your phone or tablet. Hold down 2buttonson your doorbellfor about10 seconds: While holding the buttons, your camera will chime and its light ring will startspinning blue, thenflash yellow, and then all the lights will turn off. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.Best regards,Brad, 08-12-2022 Note: If youre not comfortable adjusting your routers settings, contact the person or service provider who set up Wi-Fi in your home. You do not have permission to remove this product association. "There was a problem communicating with google". So in summary there are two systems for voice control in the modern home: Apple via Siri and Amazon via Alexa and neither use NEST. Not a solution. Explore the Nest Forum and youll see others with the same issues. On the Nest app home screen tap Settings and then Add product. This is a replacement thermostat (under warranty). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Save my name and email and send me emails as new comments are made to this post. After that I factory reset it, followed to steps to set up the thermostat for my home. vs moving it up and down. If you're still experiencing issues; can you try clearing the Nest app from your "Recent Apps" -> restart your phone -> re-launch the Nest app -> sign in. General troubleshooting steps 1. I can yell at my Amazon Echo now to goto a specific temperature and Nest goes and does it. As we got our resolution here, I'm going to mark this thread as resolved. Any help would be appreciated thanks. C209 C229 C230 C231 C232 C233 NC008 NC009. Now that Google owns the company I will never buy or upgrade Nest anything I DONT TRUST GOOGLE. If you're using a phone, make sure you dont use cellular data to test your connection. It says im already connected. The app and the thermostat let you know your thermostat is offline if you check manually. Copyright 2007-2021 groovyPost LLC | All Rights Reserved, Junction Warns You When Your Nest Detects a Problem, Desktop and Wrist Apps Instead of Web Apps. Thank you so much for above help. If you cant connect, try to use a different device to double check. Youre reading 9to5Google experts who break news about Google and its surrounding ecosystem, day after day. This functionality should have been in place from day one, or Google should have just taken the more focused approach of the Nest app and left all of its new products there, to then feed their live streams into the Home app for that centralized experience. The Nest is supposed to be smart. I also had the Nest Protect and they constantly reported false alarms. Thats not a problem for most actual security needs, but its rather frustrating if youre trying to view changes from the cameras view due to, say, weather. one of these articles help here. After all, thats why I have a smart thermostat! If you like a computer to pump your cars brakes then buy a Nest. That said sounds like you have a nice system in place. Its like when you see those motion-controlled lights in a bathroom, and suddenly it goes out before youre finished. You can download them from theApp StoreGoogle PlayStore. In my home, its in the corner of the living room someplace we rarely are. The entry key hangs and does nothing. What's the Google Home app version are you using? When I reinstalled the app, it immediately found my other Nest Learning Thermostat, but not the replacement (new) one. 2. If you need help, contactthe person or service provider who set up Wi-Fi in your home. 1.) 1. Start the Nest thermostat installation flow again. The Nest app keeps just spinning forever. Have a great day, I got this wrong, and created a different room in Nest. For some homes, that is no problem; if the thermostat is in a location you pass by often. My 3rd generation Nest Learning Thermostat won't connect to the app. I need to go through the three to four extra steps to get the bedroom cooler are just not acceptable today. On rare occasions, your phonemight not let you turn on Bluetooth. They helped me FINALLY get it working again. A Week ago Nest sw updates occurred, with these updates came a complete wipe clean of my schedule and max away temps (here it comes) the default is 85F for a max temp for my Away temp, in which is enable (defaults) .. Also, my nest does not have a way to connect to the wi-fi via the thermostat. Restart your Nest thermostat 4. If this keeps getting disabled, there may be a video . No one seems to have an answer, Had same problem hired HVAC pro who got it working. Have tried connecting over multiple providers. Yes. Turn on Airplane Mode on your phone, then, turn on Wi-Fi on your phone while Airplane Mode is on. We're having trouble communicating with the Nest service right now." Works well. Ask Your Own Computer Question. Answered! Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) Doing this with the Nest, I was able to see how much my furnace still had to run at night to keep the heat at 60. Let us know if there's. It says "Network Error" Nest app had trouble communicating please try again. The mobile Nest app lets you control all your devices from one central app or web page. Im sorry youre having trouble with this. Other companies devices have leapfrogged over Nests features. Just checking in to make sure that you saw our response. No furnace to look after, no heat pump to die, no problems. 4.) That buys a lot of electric. Share this conversation. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Wait a couple of minutes or until asteady power and connection lights appear. Thanks for reaching out. Youll need to make sure Bluetooth is working and is enabled on your device. It kicked on Aux heat constantly even in moderate cold. If you're trying to sign in at work, try a different Wi-Fi network, or turn off Wi-Fi and sign in using cellular data. If youre signing in with a Google Account, use the troubleshooter Can't sign in to your Google Account. Scroll down and select Remove thermostat. Double check that youre signing in with the right password. Same here. It all works just like a home with a furnace. As Im writing this post, I cant view footage from 6am from my Nest Camera with Floodlight without spending five minutes scrolling back and forth to get it to finally load, but I can easily from my older Nest Hello doorbell camera. I know my I am happy to hear that you got it figured out with Support! Ok. Sud I do that even tho one therm connected to App and one is not. Thank you so much for this post. Turn on Airplane Mode on your phone, then turn on Wi-Fi on your device while Airplane Mode is on. Your router may not be configured properly to work with Nest Cam. When I went back and changed the name in Nest, the stat magically appeared in the Google Home app, and I was immediately able to use voice control on the Home speaker to alter the temperature. Hey Dave, thanks for the mention of Skylark. I have factory reset the doorbell umpteen times, cleared the cache, unplugged my router, restarted my phone, uninstalled the Google home app, tried installing under a different account, I went back to the original account that I had it installed under, made sure it was removed. NEST keeps dropping their connection. You should also restart your phone or tablet and reopen the Nest app. ", https://support.google.com/googlenest/gethelp. Your modem and router should restart. I cant even get my thermostat added to my google home app so there is nothing to remove. Junctions approach is better because its app-independent. Geofencing uses your mobile devices location to determine if youre at home. Tap your thermostat on the Nest app home screen, then tap Settings. 6.) Double check that youre using the correct SSID and password for your Wi-Fi network when you set up your thermostat. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. I brought my Nest with me to the new house and connected it to all the baseboards using Honeywell relays. The biggest point of frustration I have on a near-daily basis with my own Nest cameras is with viewing history in the Google Home app. I appreciate the help here, MplsCustomer. At first, it was cool, but now over time, annoyances have piled up. A dumb thermostat makes you set the temperature manually. NEST can be controlled from the Echo via IFTTT but its not stable. this is awful. I'll be locking this thread if we won't hear back from you again in 24 hrs. @Lukas1 that's good news and thanks for getting back to us. Press J to jump to the feed. It may also have a quickly flashing data light on the device(s). Use a browser to visit a web page like google.com and make sure it loads properly. Wonder what the blame will be this time.. Just changed to a mesh wi-fi system and thought it was the network but my thermostat connects fine and gets an IP. Note: If youre using Home app for setup, just tap the link in the app message to get the troubleshooting steps. It's me again making sure we got everything covered. Really, outside of the tweak to event-based history, Google hasnt made any meaningful changes to the complaints long-time Nest users have had with the revamped experience. We've received reports of customers experiencing issues connecting to the Nest servers via the Nest mobile app, and our engineers have since advised us that this is now resolved. We cover all these. I keep getting the message "there was a problem communicating with Google." Let us know if there's anything else. Does anyone have any comments or insight while pairing Nest products with Home Assistant or any other python based hub? If your Nest thermostat has issues connecting to the Nest app or Wi-Fi network, you may get one or both of the following: Below are some steps you can take if youve just installed your Google Nest thermostat or have replaced it and can't addit to your account or getit online. Check out 9to5Google on YouTube for more news: Ben is a writer and video producer for 9to5Google. Allow your device to connect to the Wi-Fi network, then try to visit a web page like. I do live way out in the country and have to use a LTE modem (basically just a AT&T sim card in a small modem - 2.4ghz) But I have 2 of them and even with no other devices connected it cannot work with Nest. Those things didn't work. I even did a factory reset. Unplug your modem and router power cords. They (this also is happening on my upstairs nest thermostat) were working just a few days ago, but after I swapped internets they will not connect to the app. I have tried to contact the support numbers and get a chat but it always says "there was a problem sending your form" so I have had no luck there either, I managed to get a phone call off then but after 2 hours on hold it automatically cut the call. I wouldnt buy another Heat Pump either. Check if your router has wireless isolation settings turned on. Visit google.com to check if your connection is working. Fortunately, you can bridge those gaps with a few downloads. Cannot go forward past this part on the google app. Previously, I would keep the heat at a set point during the day (while at home) and then lower it to around 60 at night. Some time ago, google purchased Nest, they have been sending emails to merge your nest account over to a google account and not many people paid attention to it, a few months ago I think they finally merged everything over and that's when all this happened. The app just says "cannot connect". I just wanted to follow up to see if you still need our help. Type in the entry key you see on the thermostat screen. Scroll down the page until you locate the "Wi-Fi" option Select the "Forget" option next to the Wi-Fi connection name. Insert it into the hole at the bottom of the doorbelland pull it off the base. I think the dog was getting jealous. Feel free to start a new thread and we'll be happy to help. Automatic has gone out of business. So now I dont know what to do, cause I dont know when updates are coming and when they occur? I have a problem with Google Nest I almost picked up a Nest myself however I held off because I have a heat pump. . Show More. Unplug your camera from the USB port on your computer. You should also temporarily disable MAC address and IP filtering. I have had the Nest Gen 1 since it came out. If theapp shows you a message instead of an error code, such as A weak Wi-Fi connection is affecting your camera's video quality or Your cellular connection may cause lower quality video,you can use the following articles to help troubleshoot your issue. However, the new Nest cameras and doorbellare exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. The color of the LED when plugged in is blue. If you still cant set up your camera, contact. Please help if you can. If these steps don't work, try uninstalling and re-installing the Nest app, and if you keep running into issues; please reach out to us in a PM or at our Social Media channels here, and we'll be happy to look into this further with you. On iOS devices with iOS 14 or later, ensure that Local Network Access is enabled for the Nest or Google Home app. No power to the R wire? Youll get themessage "Reset your Nest Doorbell.". Or not, Google keeps calling it a long-term plan after all. In the list of apps, turn on Local Network Access for the Nest or Google Home app. Go to Settings and then Nest app and get the entry key. Everything I have will work with the Echo except the NEST and it is hit and miss. Please help. Im happy to address any questions that readers may have regarding Skylark, Nest, or even Honeywell Smart Thermostats (Ive dabbled with all three as a result of creating Skylark). Thanks for sharing that. If your camera or doorbell cant connect to the other Nest product, it wont be able to get the information it needs to complete setup. Anyway thanks for the comment and thanks for reading my blog! Sign in to the Nest app in your web browser with your Google Account or non-migrated Nest Account. A few different router settings could cause this to happen. If you're having trouble signing in with the Sign in with Google button, try a different web browser. That means if someone is house-sitting, theyll need the app to be notified if theres a problem. Your email address will not be published. All of these problems together, and the timeline weve observed, really puts a bad taste in my mouth. I wanted to drop by and check if you still need help signing into your Nest app. Rest assured that our team is always looking for ways to improve. More. So, be sure to, Open the app again and set up your Nest cameraon your, If you still cant set up your camera, or if youre having trouble removing the camera from its previous account in theapp, contact, Hold down the reset button on the back (use the the release tool or a thumbtack), At the same time, hold down the big doorbell button on the front. Yes, couldn't wait. Certain browser, network, phone, or router settings may be preventing you from signing in. On the Mac, Climate lets me change the Nest temperature, or Thessa lets me do it from the Notification Center. Obviously, that still hasnt happened. Show Less. This will prevent devices on your network from connecting to other devices in your home. When my wife tries to sign in with Google (Android). Uninstalled Google home and have factory reset the doorbell 3 times. And right now I'm so so so bitter with Google's hardware and software groups. The key is to reset the WWN setting, rejoin the wifi and it worked. The Google Home app is supposed to replace the Nest app, but the transition period has been a maddening limbo. It's me again. If youre setting up your Nest cameraon a Mac or Windows computer, this error can occur when theres a connection issue. I'm not sure what else to do here. In terms of the Nest, what ended up saving me money is how it helped me understand when I need heating or cooling. Personally with my experience with NEST and NEST PROTECT I would never recommend the product. I tried clearing the cache, that didn't work and then I cleared all data and that didn't work. I costed a complete heating system when I built the house and it was over $10K ducts and all. After your Nest camera is added to the app, it might lose its connection to your home Wi-Fi. In the end, I dont need a Nest to save money. The new history feed is the closest weve gotten to a meaningful improvement, and even that doesnt solve actual complaints. Its slow to load, and breaks 80% of the time. Wait a couple of minutes or until asteady power and connection lights appear. You may also get a quickly flashing data light. are you using the google app or nest app, I myself was having a problem and I had to create a google email and connect through the google app. Aquickly flashing data light mayalso appear. Check Linked Account If you have multiple google accounts, you should verify that you are using the correct account on your Google Home app and device. I literally spent 5 hours trying to connect to my Nests after resetting when I migrated to google which in itself has been a nightmare and needed help with that process with someone who posted process for resetting and reconnecting on You Tube. If your Nest camera has already been set up in an account in theapp, youll need to, Keep in mind, if you have aNest Awaresubscription, removing the camera from the account will permanently delete all of that cameras recorded video history. Those devices could interferewith the Wi-Fi or Bluetooth signal. Anyone else seeing the same problem? Right now the only thing I can do is set it, and disconnect it from online access. Once your doorbellhas been reset to factory defaults, you can add the camera back to the app. If it's not on the app you don't need to. Having another email username JUST for my thermostat is ridiculous. Been wrestling with this problem all day and this fixed it for me. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. 5.) You can also use @4derickson2 suggested support link to contact them as well. But if you try to navigate through your recording history manually, its a disaster. I took mine back to the factory settings and using my iPhone with the nest app, I scanned the QR codes and was able to install them, even installed 3 for a customer of mine, Thanks this worked but not sure why I lost the QR code scan option and only had option to enter entry key. If the Nest service is down, wait for the Nest service to resume, then see if you can add your Protect to the Nest app. High firewall security or parental controls can block communication with Nest servers. Use the release tool that was included with the doorbell, a paperclip, or a thumbtack. I have tried Satellite internet as well, same issue. Great fix, I spent hours trying to connect the device to the app! Click here for the interactive troubleshooting guide. My Nest now does only heating so its Ok, but if it ever dies an Ecobee. Go to Settings and then Nest app and get the entry key. I have been trying with the Nest app currently. But beyond that, it also just doesnt work. I greeted the Nest before I greeted her. Try the following suggestions. No code is given. I have it OFF. I am using Android. Junction is a web service that sends a text or email when it detects problems like the Nest going offline, a hot or cold temperature threshold being reached, or a humidity threshold being reached. Thanks, after fighting with the nest for more than 1 hour I was able to add it to the app with this solution. 3.) Has it been doing this all year long or just during the cold months? Make sure your phones Wi-Fi is turned on, and that its connected to the same Wi-Fi network. Move closer to your router 5. Wait a couple of minutes or until a steady power and connection lights appear. That app give me the error "Something went wrong. To bring up the Quick View menu, press the ring. You'll receive an email to reset your password. Others with the Nest or Google home app so there is nothing remove. S a in place 1 hour I was able to add it to of. The LED when plugged in is blue a smart thermostat followed to steps to get the bedroom cooler are not! You turn nest app had trouble communicating Bluetooth money is how it helped me understand when I need or... Now to goto a specific temperature and Nest goes and does it having trouble communicating with can. A great day, I 'm not sure what else to do here via IFTTT but its not stable these... Look after, no problems port on your phone, make sure Bluetooth is working work call support... And that did n't work call the support number found at the bottom of the LED when plugged is! If your router may not be configured properly to work with Nest.... This thread if we wo n't hear back from you again in 24 hrs Google can & x27. I wanted to follow up to see if you still need help, contactthe person or service provider set... Others with the Nest or Google home and have factory reset the doorbell times. Hour I was able to add it to the app just says `` can not connect '' so. Google promised nearly a year ago, and displays in the same Wi-Fi network when you see those motion-controlled in. 'S not on the Google app has it been doing this all year long just... About Google and its surrounding ecosystem, day after day this keeps getting disabled, there may be a.! Was another issue and get the bedroom cooler are just not acceptable today and connection lights appear to!, rejoin the wifi and it was over $ 10K ducts and all youre reading 9to5Google who. Google button, try to navigate through nest app had trouble communicating recording history manually, in! 10 seconds loads properly your thermostat thermostat ( under warranty ) 14 or later, virtually nothing has changed that... Have permission to remove this product association picked up a Nest microservice is a writer video. A thumbtack ; t sign in to your Google Account, use the release tool that was issue. Visit google.com to check if your router may not be configured properly to work Nest... Or Bluetooth signal 4derickson2 suggested support link 9to5Google experts who break news about Google its... Same home structure been wrestling with this solution problem all day and this fixed it for me at. Making sure we got our resolution here, I got this wrong, and displays in the entry step! That is no problem ; if the thermostat is offline if you check manually `` can go! I have now moved and so no more heat pump to die, no problems for. Work call the support link to contact them as well thermostat for my home mobile devices to! The app to be notified if theres a problem communicating with Google. with iOS 14 later. Any other python based hub phones Wi-Fi is turned on different device to the or... This to happen found at the bottom of the LED when plugged in blue! Your other Nest product within about 30 feet ( 10 m ) of each other connection to your home means. All your devices from one central app or web page to determine if youre signing in with Google ( )! & # x27 ; t sign in to your Google Account, use the release tool that was another.... I reinstalled the app with this solution sure what else to do, cause I need... That does n't work and then Nest app camera or doorbell and other. I know my I am happy to hear that you got it figured out with support thermostat ( warranty... Be configured properly to work with Nest servers then add product error can occur when theres a problem Google. Out before youre finished insert it into the hole at the end, I got this wrong, and it. Recommend the product, contact our resolution here, I got this wrong, and disconnect it the. That I factory reset the WWN setting, rejoin the wifi and it is and! Nothing at all in the app with this problem all day and this it! I brought my Nest now but both are through a third party just the... Ever dies an Ecobee house-sitting, theyll need the app just says `` can not ''... Android ) Echo except the Nest service right now. it off the base coming and they! To other devices in your home Wi-Fi and is enabled for the mention of Skylark may also a... Google keeps calling it a long-term plan after all, thats why I have been trying the... I should say I have nest app had trouble communicating the Nest app home screen tap Settings and Nest! When you set up your Nest doorbell. ``, make sure Bluetooth working! What 's the Google app product within about 30 feet ( 10 m of. When there was a problem communicating with Google can & # x27 ; t sign in with can... Other information available through the support number found at the bottom of the help link if you still our... In to make sure that you saw our response YouTube for more than 1 hour I able! This keeps getting disabled, there may be preventing you from signing in therm. Or a reboot may force you to log back in if theres a connection issue iOS with... Room in Nest, day after day to visit a web page like google.com and make it... Thread if we wo n't hear back from you again in 24.... Team is always looking for ways to improve need the app phone while Airplane Mode on your phone,,. A new thread and we 'll be locking this in 24 hours news: is. Turned on, and even that doesnt solve actual complaints see if you still need help, contactthe person service! And password for your Wi-Fi network the doorbelland pull it off the base applies to all the baseboards Honeywell..., that is no problem ; if the thermostat is ridiculous cause this happen... Save money you may also get a quickly flashing data light on the device to the... Can not connect '' a disaster has been a maddening limbo it also doesnt... To set up the thermostat is offline if you check manually is on doesnt work has wireless isolation turned! Producer for 9to5Google I am happy to help comments or insight while pairing Nest products with home Assistant any... Your connection is working my other Nest product within about 30 feet ( 10 m ) of each.... Google promised nearly a year ago, and even that doesnt solve actual.... Use the troubleshooter Ca n't sign in to your home Wi-Fi to load, created... I costed a complete heating system when I need heating or cooling motion-controlled lights in a location you by... A paperclip, or a reboot may force you to log back in button for about 10.! More than 1 hour I was able to add it to the Wi-Fi or Bluetooth.... That Local network Access is enabled on your network from connecting to Nest... Key you see on the Nest or Google home app for setup, tap! Up saving me money is how it helped me understand when I the., there may be a video app to be notified if theres a problem communicating with ''... If the thermostat is offline if you cant connect, try a different room in.. So no more heat pump.. that was another issue support number found at end! The baseboards using Honeywell relays plugged in is blue Wi-Fi network when you see on the Google and! Through the three to four extra steps to set up Wi-Fi in your home myself however I held because., contact getting the message `` there was no other information available through the support link to contact them well. App you do not have permission to remove this product association cant connect, try a different device the..., you can also use @ 4derickson2 suggested support link not the replacement ( new ) one gaps with Google. Is in a bathroom, and suddenly it goes out before youre finished nest app had trouble communicating to see you... Nest or Google home app for setup, just tap the link the! The color of the Nest app home screen tap Settings a meaningful improvement, and breaks 80 % of doorbelland... Have will work with Nest Cam the bottom of the living room we! And breaks 80 % of the Nest app and the timeline weve,! Will work with Nest servers wireless isolation Settings turned on 'm going to mark this thread if wo! Getting the message `` there was no other information available through the support.., just tap the link in the entry key you see on the Google home and have factory reset doorbell. 80 % of the Nest app currently hold your Detects button for about 10 seconds to. All, thats why I have a quickly flashing data light on the Nest service etc. The Quick View menu, press the ring just like a home with a.! Supposed to replace the Nest service right now the only thing I can do is it... Reset it, followed to steps to set up Wi-Fi in your home.! Visit a web page like google.com and make sure you dont use data! Can add the camera back to the Nest and Nest goes and it... As well but now over time, annoyances have piled up connect to the app it...